Questions and answers
What is Melo?
Melo gives your business its own online ordering website and a simple panel to manage orders, products and customers. It is made for restaurants, cafes, bakeries, grocery shops and other local businesses.
Do I need any technical skills?
No. We set up your website for you. You only add your products and prices, by typing them or uploading an Excel file.
Does Melo take a commission on my orders?
No. Melo never takes a commission on your orders. You pay one fixed monthly fee.
Do my customers need to download an app?
No. Your website opens in any phone browser from your link or QR code. Customers can also add it to their home screen.
How do customers pay?
Customers pay you directly when the order is delivered or collected. Melo does not hold your money.
Can I try Melo before paying?
Yes. Request a free trial with the form on this page and we will contact you on WhatsApp with your login details.
Which languages are supported?
Your products can be shown in English, Arabic, Urdu and Hindi. Customers choose the language they prefer.
In which countries does Melo work?
Melo is based in the United Arab Emirates and supports several countries and currencies. Choose your country in the trial form.
How do I get my website?
Fill in the short form, we contact you on WhatsApp, set up your website and send your login details. Then you add your products.
Can I use my own logo and colours?
Yes. You choose your colours, upload your logo and pictures, and arrange the sections of your home page.
What happens if I stop paying?
The monthly fee is paid in advance. If it is not paid, your website is paused until the payment is received. Your products and customers are kept.